Customer Satisfaction Survey - Individuals

ENMC – Entidade Nacional para o Mercado de Combustíveis E.P.E., is the public entity responsible for the supervision of the national fuel’s market, as well as maintaining the strategic portion of national emergency stocks of oil and petroleum products and other matters related to consumer protection in the market.

Regarding ENMC’s statutory responsibilities, and for the entity to provide a better service for companies and consumers, we kindly ask you to give us your opinion, by filling the satisfaction survey bellow.

There are no correct or incorrect answers to any of the questions, as the sole purpose is for you to give us your sincere and personal opinion.

Your support is essential for ENMC to improve its services.

The survey bellow is completely confidential.

Satisfaction with the new Entity:

Organisation’s performance:
Efficiency in solving issues/questions:

Customer care:

It was easy to contact ENMC:
Questions/doubts solved in a timely manner:
Objectivity and clearness regarding the information provided:

Consumer Protection:

The questions asked were correctly answered:
Capacity for problem resolution:
Speed in handling complaints:
Effectiveness in the treatment of complaints:

Satisfaction with:

Institutional image:
Fuel’s market intervention:
Increase in the market transparency:
Reference prices publication:
National Fuel System inspection:
Communications and Marketing:

Satisfaction with communication channels:

Personal presence: